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Returns

RETURN & REFUND POLICY

Shop Deegan will accept returns and exchanges for items purchased from shopdeegan38.com based on the following requirements. All returns or exchanges must contain the original labels and/or tags and items must not be worn or washed. Shop Deegan will not accept a return or exchange if requested more than 30 days after the original purchase.

 

 

HOW TO RETURN OR EXCHANGE MERCHANDISE

Hassle free returns - Click here to begin return

  • We do not currently offer direct exchanges at this time. If you would like to make an exchange, please place a separate order online for the desired item. 
  • Refunds will be processed to the original form of payment and may take up to 5 business days from the date received. A confirmation email will be sent when the refund is issued.
  • Shipping charges are non-refundable
  •  ALL (pre-order) diecast sales are final due to the pre-ordering process and collectability of the item. Once your order is placed - it automatically is sent to Lionel. Estimated ship date is June and your card will be charged in full at purchase.

 Order Cancellation Policy:

  • Please submit any cancellation via email to deegan38@bigdusty.com.
  • Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
  • Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.